Social Work

The Social Work team at the Lady Cilento Children’s Hospital works with patients and their families to help them adjust to and cope with the challenges surrounding the child’s health condition or injury. Services include:

  • counselling
  • emotional support through times of crisis and distress
  • providing education and information
  • advocacy
  • planning for returning home
  • referral to community agencies and supports
  • liaising with interstate, regional and other metropolitan hospitals
  • facilitating access to other hospital services
  • referral to our Welfare Service.

There are social workers available to all inpatients and outpatients at the Lady Cilento Children’s Hospital during normal business hours.

There is also a dedicated evenings, weekends and public holiday social worker located on-site until midnight, to provide support to children and families in situations where families are experiencing acute trauma and crisis.

Who can access this service?

Social Work services are available to any child, or family member of a child who is a patient at the Lady Cilento Children’s Hospital either on an inpatient or outpatient basis.

Do I need a referral?

You do not need a formal referral to access this service.

How do I get a referral?

Referrals can be made by patients, their families, Lady Cilento Children’s Hospital staff, other health agencies (both Queensland and interstate) or community based professionals.

Information for health professionals

The Social Work team at the Lady Cilento Children’s Hospital works directly with patients and their families to provide emotional support and targeted interventions to promote coping, and adjustment to life with the child’s health condition or injury.
Services include:

  • counselling
  • emotional support through times of crisis and distress
  • psychosocial assessment
  • providing education and information
  • advocacy
  • discharge planning requiring complex systems brokerage
  • referral to community agencies and supports
  • liaising with interstate, regional and other metropolitan hospitals
  • facilitating access to other hospital services
  • referral to our Welfare Service.

Who may benefit from this service

  • vulnerable children and families
  • families in acute crisis and distress
  • children and families experiencing acute trauma
  • children with complex medical issues or care needs
  • families experiencing disadvantage or hardship.

Referral instructions

Referrals can be made by patients, their families, LCCH staff, other health agencies (both Queensland and interstate) or community based professionals.

Referrals can be made:

  • through a request to nursing staff or a patient’s treating team
  • by attending the Social Work department on Level 6 (6f) of the LCCH (orange level)
  • by phoning the Social Work department on 07 3068 2940.

Helpful information to include when making a referral:

  • patient name
  • hospital UR number
  • medical team the child is treated under
  • current medical issues and prognosis
  • reason for referral and urgency.

Our team

Director

Tim Wood

This service is available at

Social Work and Welfare (6f)
Lady Cilento Children’s Hospital

Level 6
501 Stanley Street
South Brisbane
QLD 4101
View map

Contact details

t: 07 3068 2940
f: 07 3068 2939
e: lcch-socialwork@health.qld.gov.au

Operating hours

Social Work, Welfare and Indigenous Health Day Service

Monday to Friday, 8am–4.30pm.

Social Work Evenings, Weekends and Public Holiday Service

Monday to Friday, 5pm–midnight.
Weekends and Public Holidays, 8am-midnight.

Related services

Child Protection and Forensic Medical Service
Palliative Care Service
Rehabilitation Service
Welfare

Resources

Aboriginal and Torres Strait Islander services
Connected Care and Nurse Navigator Programs
Oncology Services Group – 12-week checklist for parents and carers
Social Work and Welfare – Oncology fact sheet