Connected Care Program

The state-wide Connected Care Program helps families of children with chronic and complex health needs. We work together with families, caregivers and healthcare teams to improve communication and enhance care coordination for children across various services, specialists and facilities.

map of connected care coordinators in QueenslandLocated in Bundaberg, Cairns, Gold Coast, Hervey Bay, Ipswich, Mackay, Rockhampton, Sunshine Coast, Toowoomba and Townsville, our regional care coordinators are available to help families across Queensland and northern New South Wales. We also have a metropolitan team of coordinators who work with families across the greater Brisbane area.

What we do

  • Create partnerships with your child’s healthcare team – including your GP, community and local care providers, hospital and healthcare providers and non-government organisations.
  • Act as a central point of contact for you.
  • Help you coordinate access to the services your child needs.
  • Help you coordinate your child’s appointments where possible.
  • Support, guide and empower you to manage your child’s healthcare needs.
  • Make sure you understand your child’s healthcare needs, so you can make informed decisions about their health.

Who can access this service?

Children and young people with complex healthcare needs who are aged 0-16 years and see multiple specialists on a regular basis. We work with existing and continual patients until the age of 18 to make sure their transition to adult health services is successful.

Catchment area

The Connected Care Program is available to children and young people with complex healthcare needs in Queensland, and northern New South Wales.

Do I need a referral?

Yes. You will need a formal referral to access this service.

How do I get a referral?

Referrals are accepted from:

  • a doctor or paediatric specialist
  • a senior nurse
  • a senior allied health professional (e.g. physiotherapist, occupational therapist, dietician etc.).


Contact details

t: 07 3068 2273 

Operating hours

Monday to Friday, 8am-4.30pm