Supporting Aboriginal and Torres Strait Islander families

Transcript

Intro

Hi my name is Rita. I'm a patient at the Queensland Children's Hospital

in Brisbane. It's a pretty big place in a big city. It might be far away from your home

but there are lots of people to help you find your way and look after you while you're here,

like this mob. They're pretty deadly but I'll tell you about them later.

First, I'll tell you what you need to pack before you leave home. Ooh, I always wanted to do that.

Packing

Pack a jumper. It might get cold. Clothes for a couple of days.

Don't forget to pack your ID and your Medicare card.

"Mama, I'm gonna bring a toy." "Perfect, do you want to pop it in the suitcase."

Remember your appointment letter, medication and scripts.

"Yay, high five. Well done for packing. We're ready to go."

Location

The Queensland Children's Hospital is near South Bank in Brisbane. The hospital is in a busy city

area. There are lots of cars on the road and traffic. Allow heaps of time before your

appointment. There are a lot of taxis and buses, trains and fairies to get you to the hospital.

In the city you have to wait at the crossing to safely walk across the road. Always remember to

look left and right. Take care before crossing. When you enter the hospital the main reception

is on level 2. Check your appointment letter to help you to find the way.

You might be staying in an inpatient room. It might look like this. You might be allowed to stay

outside the hospital like Ronald McDonald House. I stayed there.

Remember I told you there are lots of people

to help you with your hospital visit. That's this mob. They're real friendly. You'll find

some of them at the Family Resource Centre. I am the Indigenous Hospital Liaison Officer

and I'm here to support you guys, our Aboriginal and Torres Strait Islander families

up in the wards and in outpatients to make sure that you're culturally safe and that you're

supported while staying here. Because it's a hard time when you're here away from family.

There's also people like nurse navigators and connected care coordinators.

We are here to help in any means. They're always here for a chat and some fun.

Things to do

There are a lot of fun things to do at the hospital, you'll find it on Level 6.

Also you'll find a food court on Level 2 and outdoor spaces to take a break.

Just outside the hospital. You'll find a chemist,

Woolworths supermarket and South Bank which has very nice parks, a lot of fun stuff to do.

When the hospital says you're ready to go home ask lots of questions and make sure you have all

the information you need before you leave. See you later alligator, you can find more

information on the website. Look, it's typing. Deadly.