We have made some changes to the way we offer outpatient appointments to ensure we can continue to provide safe and timely care for Queensland children and young people during the COVID-19 (novel coronavirus) pandemic.
For patients and families, these changes may mean:
- ‘Virtual’ consultations’ (via phone or videoconferencing, also known as ‘telehealth’) being offered for outpatient reviews and appointments where it is clinically safe and appropriate to do so.
- Postponement of some non-urgent outpatient appointments.
- Postponement of some non-urgent elective surgeries.
These changes support the important social distancing guidelines now in place across the country, and will help us limit the number of children and parents in the hospital, thereby keeping everyone as safe as possible.
All urgent outpatient reviews and appointments are proceeding (either face-to-face or virtually) at this time.
Our clinical specialists are reviewing all current patient lists and new referrals on a case-by-case basis to determine the best options and/or possible alternative plans for each child. Non-urgent cases will only be postponed where it is clinically safe to do so.
We will contact families directly is there are any changes to their child’s appointments.
If you feel your child requires an urgent clinical review, please contact your GP or the Children’s Health Queensland Outpatient Call Centre on 1300 762 831.
We also ask that families who have appointments booked in the coming weeks, keep in mind that scheduled times and dates may change as the escalating COVID-19 pandemic impacts the hospital’s staff and services.
We know these changes may cause disappointment and inconvenience to families and we appreciate your understanding. At this challenging time, we have to ensure we can continue providing safe and timely care to children who need it most.