Visiting our facilities

People can visit a hospital in Queensland regardless of their vaccination status but restrictions remain for visitors who:

  • have COVID-19
  • recently had COVID-19 and it has been 7 days or less since their isolation period ended (unless an exception applies)
  • are a close contact, unless in exceptional or compassionate circumstances
  • have recently had a COVID-19 test and are waiting to receive the results (except for tests due to surveillance testing obligations)
  • have COVID-19 symptoms.

These requirements will help keep our patients, families and staff safe from COVID-19.

More information about the changes to hospital visitor directions

Face masks

Patients, family members and visitors are required to wear a face mask inside the Queensland Children’s Hospital and all other Children’s Health Queensland facilities. Masks will be supplied on entry.

Rules for visitors

Visitors should:

  • wear a mask at all times while inside the hospital or other facility
  • when required, provide verbal confirmation and any relevant proof that they:
    • don’t have symptoms
    • aren’t awaiting a COVID-19 test result
    • aren’t subject to any other restrictions
  • comply with any other safety and infection prevention measures in place
  • clean their hands before entering and leaving the facility.
  • stay 1.5 metres away from others where possible
  • follow requests from the hospital to help keep staff and patients safe.

Feeling unwell?

It’s important that family members and other visitors do not come to the hospital if they are unwell, as they could pass an infection to your child or other children. Please also tell our staff if you or your child has had contact with someone who has recently been sick.

These requirements will help keep our patients, families and staff safe from COVID-19influenza (flu) and other respiratory or other infections circulating in the community.

Service changes

Some of our services may be operating differently to ensure we can continue to provide the best and safest care possible for Queensland children and young people during the pandemic.

Elective procedures continue to be performed at the Queensland Children’s Hospital where it is clinically safe and appropriate to do so.

Parents/carers will be contacted directly and advised if arrangements for their child’s surgery change.

For some patients and families, ‘virtual’ consultations’ (via phone or videoconferencing, also known as ‘telehealth’) may be offered for reviews and appointments where it is clinically safe and appropriate.

Parents/carers will be contacted directly and advised if there has been a change to their child’s appointment.

The Ellen Barron Family Centre at Chermside continues to be available for families who require support with building practical skills and confidence in parenting.

To support families during the COVID-19 period, the service has expanded its telehealth program to provide ‘virtual appointments’ for families across Queensland, Northern New South Wales and the Northern Territory. Read more about the Ellen Barron Family Service.


Read our FAQs.

Call 134 COVID (13 42 68) for general information about COVID-19, including testing and vaccination. You can also visit the Queensland Health COVID-19 website.
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Quick links

Latest news and advice
Queensland Health: COVID-19
Queensland Health: COVID-19 translated resources
Queensland Government: Unite Against COVID-19
Australian Government: COVID-19 Health Alerts
COVID-19 vaccines

Queensland Health COVID care self-checker

Health advice
over the phone

(13 42 68)

In an emergency, always call 000 and ask for an ambulance.

Birdie gets her vaccination