Our Indigenous Hospital Liaison Officers (IHLOs) are here to ensure children and families feel comfortable and safe in the hospital and that they have the information they need to make the best decisions they can about their child’s healthcare.

We know that being in hospital away from your family, friends and community can sometimes be a difficult, lonely and isolating time. We care about your child’s healthcare journey with us and encourage you to tell us if there is anything we can do to help make it easier.

Please also share with us any cultural/spiritual beliefs you may have that affect your child’s health.

How we can help

• cultural care, advice and support
• help you understand your child’s diagnosis, medical procedures and treatment
• provide support when you speak with doctors or treating health teams
• ensure your voice is heard and your wishes are respected
• assist with making appointments and hospital routines
• planning your child’s discharge
• information and advice about community services.

You can find the team in the Family Resource Centre on Level 2 of the hospital. It’s a safe and friendly place away from the wards, where you can have a chat with our IHLOs, or just relax in a culturally safe place.

The Indigenous Hospital Liaison team is available to assist and support patients and their families from Monday to Friday, 8am-4.30pm. You can contact the team on 07 3068 5950 or 07 3068 4705.

Children’s Health Queensland’s Connected Care Program was created to assist families of children with chronic and complex healthcare needs, particularly those who face challenges accessing services and support.

A Senior Indigenous Health Coordinator works in partnership with families, caregivers and healthcare providers to gain an understanding of your culture and ensure that every child receives holistic, family-centred and culturally-safe health care.

They will meet with your family to gather relevant information about your heritage and culture. When needed, this information will then be shared with child’s treating teams to help plan your child’s care.

You can contact the Connected Care Indigenous Health Coordinator on 0472 821 648 or by emailing Connect-care4kids-indigenouscoordinator@health.qld.gov.au.

A dedicated Nurse Navigator is available to support Aboriginal and Torres Strait Islander patients with complex and chronic health conditions and their families. A Nurse Navigator works with a range of healthcare providers to facilitate a patient-centred journey.
You can contact the Indigenous Health Nurse Navigator on 0439 265 940 or by emailing QCH_NNIndigenous@health.qld.gov.au.