Our performance
We measure our performance in line with the Hospital and Health Boards Act 2011 and against a range of health care standards set by our Board, the Queensland Government and federal government agencies
As part of our commitment to meeting community expectations, the Queensland Children’s Hospital was built to address the specific health care needs of children and young people. Since opening its’ doors to patients in November 2014 the hospital’s performance has been measured against health care benchmarks, other hospital and health services and data from previous years. Tracking our performance in this way helps us identify key areas needing improvement so we can continuously improve.
For more information and detailed data about our performance as a hospital and health service visit the Queensland Health Hospital Performance website or the MyHospitals website.
Annual reports
Consumer feedback
| Consumer feedback data | |||
|---|---|---|---|
| Total Number | Closed – No further action required | Closed – Further action required | |
| Compliments received | 569 | N/A | N/A |
| Complaints received (including complaints received via Human Rights Commission) | 684 | 675 | 9 |
| Human Rights Complaints | ||||
|---|---|---|---|---|
| Total Nº | Type of Complaint | Human Rights Engaged | Outcomes | |
| Human Rights Complaints received | 6 | Consumer complaint | In most cases, complaints did not specifically mention human rights, but were identified by the CHQ Patient Experience Team during the assessment process, potential rights engaged:
s15 –Recognition and equality before the law s16 – Right to life s17 – Protection from torture and cruel, inhuman or degrading treatment s25 – Privacy and reputation s37 – Right to health services |
5 complaints were reviewed and assessed as not breaching human rights:
1 complaint still being considered /not yet finalised |
| Complaint key performance indicators | |
|---|---|
| Complaints acknowledged within 5 days (Target = 100%) |
100% |
| Complaints resolved within 35 days (Target = 80%) |
92% |
| Consumer feedback data | |||
|---|---|---|---|
| Total Number | Closed – No further action required | Closed – Further action required | |
| Compliments received | 716 | N/A | N/A |
| Complaints received | 797 | 792 | 5 |
| Complaint key performance indicators | |
|---|---|
| Complaints acknowledged within 5 days (Target = 100%) |
99% |
| Complaints resolved within 35 days (Target = 80%) |
94% |
